Customer in the Driving Seat, What Then for Business? Introduction Today’s customer is more knowledgeable and empowered. The time of businesses by the ‘terms makers’ and customers being the ‘terms takers’ is gone. For instance, customers now possess the power…
IntroductionThe modern day highly competitive business environment makes excellent CX delivery animperative for any business. Customers simply have too many options to be sticking aroundwhere they are not enjoying the best experience consistently. This speaks to the ever-declininglevels of customer…
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