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Customer in the Driving Seat, What Then for Business? Introduction Today’s customer is more knowledgeable and empowered. The time of businesses by the ‘terms makers’ and customers being the ‘terms takers’ is gone. For instance, customers now possess the power…

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The Role of Customer Education in CX improvement

IntroductionThe modern day highly competitive business environment makes excellent CX delivery animperative for any business. Customers simply have too many options to be sticking aroundwhere they are not enjoying the best experience consistently. This speaks to the ever-declininglevels of customer…

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Straim24 is a Customer Experience (CX) Consultancy specialising in assisting organisations deliver memorable client experiences that enhance customer loyalty & business growth. We believe that sustainable business success is built on the foundation of consistent & exceptional client experiences. We empower organisations with the skills, strategies, tools, and insights they need to differentiate themselves through unmatched client experiences.

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